Service Desk Manager

Are you a seasoned Service Desk Manager with a unique twist? Our dynamic client is looking for an exceptional individual who not only excels in technical service management but also brings a wealth of experience working within Business Consultancy/Professional Services to the table.

Role: Service Desk Manager
Type: Permanent, Full-time
Location: Central London
Working Pattern: Hybrid
Salary: up to £85K per annum

Key Responsibilities:

. Lead and motivate the Service Desk team to deliver top-notch technical support and customer service.
. Foster strong relationships with clients, stakeholders, and the public to ensure positive interactions and brand representation.
. Implement effective service desk processes and procedures to optimise efficiency and customer satisfaction.
. Serve as a liaison between technical teams and external parties, conveying complex technical information in a clear and engaging manner.

Requirements:

. Proven track record in Service Desk management, coupled with a background in Business Consultancy/Professional Services or related field.
. Outstanding communication skills, with the ability to engage and connect with diverse audiences.
. Strong leadership abilities and a passion for motivating teams to achieve excellence.
. Thorough understanding of ITIL principles and best practices.
. Bachelor's degree in Information Technology, Communications, or a related field preferred.
. Experience working for an international business with multiple sites and users across different continents
. Strong technical background across 1st, 2nd, EUC and Application Support, across Microsoft and Apple Stack (O365, AD, Intune, JAMF etc)
. Having worked in a Service Desk function and now already in a Service Management role is highly beneficial

If you're ready to combine your technical expertise with your passion for Business Consultancy/Professional Services, this could be the perfect opportunity for you! Please apply today with your up-to-date CV.