Application Support Engineer

As an Application Support Engineer, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications. This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues. You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service.

Key skills & experience

Bachelor's degree in information technology, computer science, or a related field. ITIL Certification and Experience in supporting and administering MS SQL Databases, C# .net applications

Proven experience in application support, with a track record of troubleshooting and resolving complex technical issues.

Solid understanding of database systems (SQL, MySQL, etc.) and web technologies (HTML, CSS, JavaScript).

Proficiency in using support tools, incident ticketing systems, and knowledge base platforms to agreed SLA's

Excellent analytical and problem-solving skills, with a keen attention to detail.

Outstanding communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders.

Customer-focused mindset with a passion for delivering exceptional support and exceeding client expectations.

Ability to thrive in a fast-paced, dynamic environment and work well both independently and collaboratively within a team.

Knowledge of IT security principles and practices.

Benefits

Full private health insurance with no excess through their healthcare partner

BUPA Dental Insurance

23 days holiday, rising to 26 days per year's service + all UK Bank Holidays

Employer pension contributions up to 10%

AXA Health employee assistance programme - 24/7 counselling helpline, 24/7 medical information helpline, LifeManagement helpline providing access to support on a range of everyday matters

Work-life balance - flexible working and hybrid workplace

Professional development including learning and development, individual development plans, formal mentorship programs, and professional tuition reimbursement.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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