We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our Client is a global logistics and distribution organisation. They operate in 44 countries around the world. Their global revenue exceeds £10 billion per annum and they employ almost 160,000 people.

On behalf of this organisation, AMS are looking for a Business Analyst for a Hybrid, 6 Month contract based in Edinburgh.

Purpose of the Role:

The Business Analyst position entails understanding the downstream impact on the client's operations during a Merger. The role involves reviewing website requirements, documenting current and future states, and overseeing applications. The position requires expertise in transitional service agreements and legal requirements, particularly regarding a rebranding deadline set for February. Ideal candidates will have experience with large-scale mergers, process mapping, and customer journey analysis.

Responsibilities of the role:

As a Business Analyst you will be responsible for:

• Reviewing data across applications for transition.
• Retained closed book customer requirements, including review of current customer documentation.
• Data gathering and creation of documentation for transition support.
• Selects appropriate modelling techniques and models current and desired future scenarios.
• Documenting business requirements, ensuring source traceability and adherence to specified standards, utilising prescribed methods and tools.
• Taking responsibility for analysis for change initiatives of medium size and complexity.
• Working with stakeholders and the team to investigate operational issues, problems and opportunities.

What we require from the candidate:

• Experience working on separation of business or mergers, and worked through end-to-end process, TSA (Transitional Service Agreement) or TSP (Transitional Service Processes).
• Experience in customer journey mapping to identify touchpoints, communication needs, and process flows for enhancing customer experience.
• Ability to review websites and understand requirements, ensuring alignment with project objectives and standards.
• Demonstrated experience in managing transitional service agreements, preferably in the context of mergers or large-scale organisational changes.

Next steps:

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.