IT Technician Hybrid working Rural Office Location Wiltshire

The site is commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough.

Primary duties

Working in a Security Cleared Environment

Supporting and maintaining IT services and providing support to users via the IT Service Desk

Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool.

Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level

Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained

Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the IT Service Desk Team Leader and IT Service Manager

Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians

Ensuring Security Operating Procedures and other IT directives are carried out by users

Technical Knowledge Needed

Comprehensive knowledge of Microsoft operating systems and applications, especially Microsoft Office 2016+ and Windows 10

Comprehensive knowledge and experience of helpdesks and helpdesk software

Comprehensive knowledge and experience of supporting distributed office environments

Comprehensive knowledge and experience of desktop installation/imaging technologies

Comprehensive knowledge and experience of Anti-virus software

Knowledge of software licensing, in particular Microsoft Volume Licensing (Desirable)

Knowledge of communication technologies including remote access (Dial-up/ADSL), leased lines, and domain names

ITIL V3 Foundation.

Ideal Experience and Attributes

Proven, effective experience in an IT support role

Ability to provide effective and efficient diagnosis and logging of IT Incidents and Service Requests (including over the telephone)

Ability to effectively support desktop PCs (including PC hardware), peripherals, desktop/Office applications and server/Back Office applications

Experience of working with ITIL processes

Effective written and oral communication skills.

Customer service orientation

Results oriented

Proactive, Flexible and Positive approach to work

Respond effectively to conflicting work demands

Ability to establish, maintain and develop effective working relationships.

Must haves:

Full valid UK driving licence

Candidates must meet the UK residency requirements (min 5 years) to undergo MOD SC Clearance
Posted Date: 10 May 2024 Reference: JSSS/SD2P841 Employment Agency: SmartSourcing Ltd Contact: Jo Grossick