CRM Administrator - Salesforce

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university's mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress.

UAL has a new 2022-2032 strategy which sets out the way UAL is responding to a changed world since our last strategy. We believe the world needs creativity, and our new strategy outlines how we will continue to bring creativity to the world.

UAL is currently embarking on the implementation of an agile, service led approach to CRM across the university. The CRM Administrator - Salesforce will play a key role in the collaborative working needed to deliver this change. Working with the Digital and Technology Group the post-holder will be supporting the CRM Technical and Operations Manager by acting as a technical specialist on the university's primary CRM system, Salesforce.

With the userbase approaching 600 users, you will be handling the day-to-day maintenance responsibilities whilst evaluating, testing, and implementing upgrades across the system. Utilising Service Cloud, there will be a focus towards implementation of a new approach for marketing and moving student enquiries across the University to Salesforce.

You will also be involved in the support and development of other CRM systems in use at UAL (including Raisers Edge and Maximiser).

Experience

• ADM201 Salesforce Administrator Certified and demonstrable Trailhead achievements.
• Extensive experience of working in a CRM position that has required a knowledge of CRM policies, process, practices, and system administration.
• Knowledge, experience and genuine interest in CRM and how it can have a positive impact on business outcomes.
• Experience of CRM system administration including user support and training, implementing system upgrades, and managing system developments, testing and releases.
• Experience with data processes/automation, including Flows and Flow Orchestrator.
• Ability to monitor, interpret and report on data and metrics associated with CRM performance.
• Experience of building effective internal working relationships across all levels of seniority and functions.
• Strong collaboration, problem solving and teamwork skills.

As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package of £42,477 - £50,961 per annum dependent on experience
• 34 days annual leave plus public holidays
• Competitive pension package
• A healthy work-life balance for all employees

Please note the closing date for applications is Thursday 16th May.

Hays Technology have been retained by the UAL to manage the recruitment of this role. For all enquiries, please contact David Atkins at Hays Technology.