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3rd Line Engineer (SCCM, Microsoft, Windows 10 & 11) (Permanent)
Location: South London Country: UK Rate: £40K-£45K
 

3rd Line Engineer (SCCM, Microsoft, Windows 10 & 11)

£40k-£45k - 2 days per week from South London office

Our public sector client have an immediate requirement for a permanent 3rd Line Engineer with extensive commercial experience of SCCM, Microsoft systems, Windows 10 & 11, to join on a permanent basis.

This role has a 2 stage interview process, with the first stage (remote) taking place w/c 13/05/24.

Key experience required for the 3rd Line Engineer (SCCM, Microsoft, Windows 10 & 11):

  • Provide support and troubleshooting for Microsoft systems, modern device management solutions primarily using Endpoint Configuration Manager (SCCM) and Intune.
  • Creating and maintaining applications and driver packages
  • Provide level 3 support with in-depth knowledge of desktop & application troubleshooting.
  • Research and develop new technology, latest hardware, tools and scripts to support desktop computing and the end user experience
  • Provide support for Windows operating system patching, enterprise class desktop hardware and software such as Windows 10 & 11, Windows Server 2016 - 2022, Remote management, and troubleshooting.
  • Provide support for Mobile Device Management (MDM) using tools such as JAMF, Meraki, InTune and Apple School Manager.
  • Provide support on deploying applications and patches to iOS, MacOS and Android devices.
  • IP Telephony migrations and ongoing support.
  • Creation and monitoring of compliance reporting.
  • Daily management of Microsoft DPM Backups to resolve backup failures, once monthly tape rotation, and restore requests.
  • Resolution of web filtering restrictions.
  • AD Group policy management and troubleshooting
  • First point of contact for 3rd line service desk ticket resolution

Posted Date: 02 May 2024 Reference: JS3RDLINESCCM Employment Agency: Ivy Rock Partners Contact: Ben Langlay-Smith
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