This is a fantastic opportunity for a SAP ByDesign Supply Chain Consultant to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide.

* Candidates must be able to work in the UK without restrictions.*

Role Info:

SAP ByDesign Supply Chain Consultant
UK Remote/Occasional Visits to Office and Client Sites as Required
£65,000 per annum Plus Full Benefits Package
Permanent - Full Time
Reporting to: UK SAP ByDesign Team Lead

Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services
Values: Clients First, Foresight and Teamwork

Who we are:

We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries.

We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function.

We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape.

We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision.

The Opportunity:

As SAP ByDesign Supply Chain Consultant, you will be responsible for working day-to-day with a team of Managed Service Support Consultants delivering services to a wide range of UK clients, plus some global clients. This is a very customer focused, hands-on role where you will be expected to work on customer issues, developments, as well as collaborate with other functional and technical consultants, within the UK Managed Services Team. This role will be remote, with some travel to offices and customer sites, on occasion.

To succeed in this role, you will be able to encourage effective team working by seeking input from team members and support team members (technically and operationally) in achieving continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements.

Your Day-to-Day Responsibilities will include:

+ Answering customer service requests in a timely fashion
+ Answering frequently asked questions
+ Answering customer service requests by demonstrating solutions with online screen sharing tools
+ Contacting and escalating to SAP support in relation to customer service requests
+ Creating basic reports for customers
+ Identifying chargeable activities with appropriate follow up internally/externally
+ Developing professional and technical knowledge
+ Performing data migration services to assist with extensions to original implementations
+ Performing fine-tuning activities to assist with implementations and Service Requests
+ Performing data cleansing services
+ Performing data entry services

About you:

+ Deep knowledge and understanding of SAP ByDesign
+ Expert knowledge in Supply Chain ByDesign functions
+ Excellent design, configuration and testing of specific core functional modules
+ High level of verbal and written communication skills in English
+ Documentation skills including functional specifications and test scripts
+ Able to understand business processes and design appropriate solutions
+ Track record of full project life cycle and development activities
+ Demonstrated ability to learn new technologies and skills quickly
+ Experience with project related activities eg data migration, user support and end user training
+ Proven experience in a combined customer service handling/functional support role

Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support.

We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance

Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.